https://effectiveretailleader.com/you-have-a-choice/ https://effectiveretailleader.com/checked-your-attitude/ https://effectiveretailleader.com/4-ways-leaders-can-capture-the-discretionary-effort-of-their-team/ https://effectiveretailleader.com/plan-then-take-action/

You may wonder how coaching and customer service may go together outside the tradition thought of a manager coaching an employee on providing service to a customer. But, the two have more in common than one might suspect.

We face AND/OR questions every day. Can you do this *and* that? Should I do this *or* that? It seems simple enough, and often we may not think too much about it.

Many people are afraid to start in one direction, only to find they need to go in another, so they stand still. “I better stay here for just a little longer while I get this completely resolved in my mind”, might be what they are saying to themselves. Just getting started is 80% of the battle.

Engagement is more than a buzzword, it is an output of effective leadership. If we were to simplify that thought process, we might be able to make a more significant impact on those we serve. There is no shortage of information related to the subject of engagement.

Do you want to be more productive? Of course you do, its a silly question, almost like asking do you like food? However, the desire to be more productive and actually being more productive are two completely independent things.

78 percent of employees would work harder if they were better recognized, according to [Globoforce]. What would that added productivity and engagement mean to your business? Could you achieve more? Could you grow your sales faster than you are today?

Typically we build a new process to formulate new ideas when we are working to solve a problem or overcome an obstacle. Whether that is to deliver on a sales budget, manage our payroll expense, or plan for a multitude of projects, we work to find a solution to something that is causing stress for our team.