November FAQ - How do I get My Team to Provide Better Levels of Customer Service?
Delivering consistently great customer service is hard. Otherwise, we would not have nearly as many books, courses, articles, or businesses built on how to provide better customer service.
Great Coaching and Customer Service Have One Important Thing in Common and It’s not What You’d Expect
You may wonder how coaching and customer service may go together outside the tradition thought of a manager coaching an employee on providing service to a customer. But, the two have more in common than one might suspect.