A Full Look at Store Visits and How You Can Positively Impact Your Store Before and After
One of the realities of retail are visits from District Managers, Regional Managers, or Corporate Support Partners.
Discretionary Effort Improves Service, Quality, and Results - 4 Ways Your Can More From Your Team
The way to deliver consistent, outstanding results is to have a team of people that are giving discretionary effort. Every leader would love to have more discretionary effort.
FAQ July - Creating Excitement for the second half of the year
The mid-year point is almost as important as the beginning of the year in terms of goal setting and assessing where you are at.
4 Things Some Store Managers Do That Limit Their Potential
On any given day, every retail store manager faces multiple challenges. From dealing with associate issues, scheduling complications, and the occasional customer complaint, they can eat away at our time to truly lead our teams.
Do You Have a Culture of Success? Here is How the Best Do It
Like them or not, the New England Patriots have a culture of winning. They have won 6 NFL championships in the last 20 years and have been contenders in almost every year they were not the ultimate champions.
If You Want to Improve Your Customer’s Experience, Stop Looking at Your Scores. Do This Instead
Most retailers use some type of customer satisfaction survey to help gain an understanding of their customer’s thoughts about their shopping experience.
10 Simple Things You Can Do For Your Team Today to Make Their Day Better
It may sound a little silly and even too simple to be a real strategy, but give it a try and see what happens. When leaders smile, often they invite conversation and engagement.
Retail Leaders - AMP Up Your Team’s Motivation with These 3 Things
Motivation is perhaps one of the most significant outcomes a leader can create. Motivation is not a result; it is the creation of an environment that encourages others to be engaged.
Want a More Engaged Team? Recognition is the Key to Success
78 percent of employees would work harder if they were better recognized, according to [Globoforce]. What would that added productivity and engagement mean to your business? Could you achieve more? Could you grow your sales faster than you are today?
Build Your Future by Developing Your Top Talent
Most organization have some way of identifying their high potential associates. And, if for some reason there is not currently a way, I would encourage you take matters into your own hands and ensure you know who your best players are.