Delivering consistently great customer service is hard. Otherwise, we would not have nearly as many books, courses, articles, or businesses built on how to provide better customer service.

You may wonder how coaching and customer service may go together outside the tradition thought of a manager coaching an employee on providing service to a customer. But, the two have more in common than one might suspect.

Following the recent series of articles I published on the topic of Servant leadership I received several requests for additional resources on the subject. There are plenty of options available and the subject provides a seemingly endless supply of information...

The nature of a servant leader is to be a developer, a listener, and a coach. However, in addition to those qualities and characteristics, there are some additional attributes that I believe are worth exploring.

The benefits of servant leadership are numerous, but I want to key in on one, in particular, engagement. When you look at a lot of the work that has been published about creating engagement or an engaged workforce, most items come back to the leader.

Seeing servant leadership in action or having examples of what it looks like is one of the best ways to further understand what servant leadership is. Leadership is driven from individuals, but when you build a culture of servant leadership,

Many people assume when they hear the term servant leadership that it must be a weaker form of being a leader. Unfortunately, leadership I soften misunderstood or used synonymously with ‘in charge.’

The idea and term of servant leadership is becoming more prevalent in discussions around styles and types of leaders. But many people may still not know what servant leadership really is. Over the course of the next several articles I am going to explore this subject and share my thoughts and insights into my own learning on this skillset of a leader.