Great Coaching and Customer Service Have One Important Thing in Common and It’s not What You’d Expect
You may wonder how coaching and customer service may go together outside the tradition thought of a manager coaching an employee on providing service to a customer. But, the two have more in common than one might suspect.
The Gap Between Good and Great Leadership Lies Between Feeling, Thinking, and Action
It’s a busy world - do you have enough time to do everything you want? Who has time to think, let alone feel?
4 Types of Influence Leaders Use to Make a Difference
Much like leadership itself, there is a belief that influencing others is something that comes with a title or an activity that not everyone can participate in. However, like leadership, anyone can be an influencer.
Why Believing In Training is as Important as Conducting It
Why don’t we make the idea of foundational training more important than we do, and if we were to change our mindset
Are you an ‘AND’ person or an ‘OR’ person?
We face AND/OR questions every day. Can you do this *and* that? Should I do this *or* that? It seems simple enough, and often we may not think too much about it.