Leadership is influence. Influence is leadership. This is a conundrum that we all face when thinking about what influence is and what it means. Do you need to have influence to be a leader?

You may wonder how coaching and customer service may go together outside the tradition thought of a manager coaching an employee on providing service to a customer. But, the two have more in common than one might suspect.

How often do we let the one percent of ‘bad apples’ dictate the way we lead the other 99 percent? Is it possible we do this unknowingly at times?

Over the course of the last few weeks we have taken a deep look at what empathy is and what it can mean for a leader and their team. We have reviewed ideas for how you can strengthen engagement with your team and improve your skills as an empathetic leader.

Over the past several articles, we have defined empathy, built a case for its importance, and connected it to your leadership style, but what can you do to actually practice and improve your empathy?Here are 7 actions you can take to further develop and practice empathy as a leader.

he concept of empathy and the role it plays in leadership has become more of a key topic recently. More and more studies about how humans behave, how their brains work, and the impact that has on our daily lives are surfacing.

Asking whether it is more important to be people focused or results focused seems like a trick question. The default answer would seem to be 'both' and, ultimately that is correct.

Authenticity starts with defining the purpose for the team. They need to know why what they are doing is important.

If you want to influence others as a leader - and that is the primary outcome of leadership - you will need to build trust.

Authenticity is driven by one’s actions. Integrity is a crucial part to what authentic leadership is all about.