Great Coaching and Customer Service Have One Important Thing in Common and It’s not What You’d Expect
You may wonder how coaching and customer service may go together outside the tradition thought of a manager coaching an employee on providing service to a customer. But, the two have more in common than one might suspect.
A Full Look at Store Visits and How You Can Positively Impact Your Store Before and After
One of the realities of retail are visits from District Managers, Regional Managers, or Corporate Support Partners.
Discretionary Effort Improves Service, Quality, and Results - 4 Ways Your Can More From Your Team
The way to deliver consistent, outstanding results is to have a team of people that are giving discretionary effort. Every leader would love to have more discretionary effort.
Responsibility Without Authority - How to Influence Without Titles
I would like to make a difference, influence others, but my current title doesn't allow me to accomplish those things. Perhaps you have heard that before,