Great Coaching and Customer Service Have One Important Thing in Common and It’s not What You’d Expect
You may wonder how coaching and customer service may go together outside the tradition thought of a manager coaching an employee on providing service to a customer. But, the two have more in common than one might suspect.
4 Types of Influence Leaders Use to Make a Difference
Much like leadership itself, there is a belief that influencing others is something that comes with a title or an activity that not everyone can participate in. However, like leadership, anyone can be an influencer.
How Influencing Upward Helps You as a Leader
[Influence is an important skill for any leader.] The ability to influence upwards is advanced leadership and critical to those looking to advance beyond their current levels.
Resources and Additional Learning on Servant Leadership
Following the recent series of articles I published on the topic of Servant leadership I received several requests for additional resources on the subject. There are plenty of options available and the subject provides a seemingly endless supply of information...
Let’s Celebrate the Thanks We Give
Many cultures around the world celebrate a type of Thanksgiving. We tend to think of it as an American holiday that dates back to the times of the pilgrims. However, most cultures give thanks for the fall harvest and that it will carry us through the cold winter months.
These Are the Top Characteristics of a Servant Leader - How Many Do You Have?
The nature of a servant leader is to be a developer, a listener, and a coach. However, in addition to those qualities and characteristics, there are some additional attributes that I believe are worth exploring.
Creating Engagement Through Servant Leadership
The benefits of servant leadership are numerous, but I want to key in on one, in particular, engagement. When you look at a lot of the work that has been published about creating engagement or an engaged workforce, most items come back to the leader.
What is Servant Leadership?
The idea and term of servant leadership is becoming more prevalent in discussions around styles and types of leaders. But many people may still not know what servant leadership really is. Over the course of the next several articles I am going to explore this subject and share my thoughts and insights into my own learning on this skillset of a leader.